{"id":828,"date":"2024-08-19T13:22:51","date_gmt":"2024-08-19T13:22:51","guid":{"rendered":"https:\/\/livinci.eu\/faq\/"},"modified":"2024-08-19T13:50:21","modified_gmt":"2024-08-19T13:50:21","slug":"faq","status":"publish","type":"page","link":"https:\/\/livinci.eu\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row row_type=”parallax” parallax_content_width=”in_grid” text_align=”left” full_screen_section_height=”no” background_image=”728″ section_height=”250″][vc_column][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”center” background_image_as_pattern=”without_pattern” z_index=””][vc_column][qode_elements_holder number_of_columns=”one_column”][qode_elements_holder_item advanced_animations=”no” item_padding=”40px 0 36px 0″ item_padding_1280_1440=”43px 32% 86px” item_padding_1024_1280=”43px 32% 86px” item_padding_768_1024=”43px 26% 86px” item_padding_600_768=”43px 14% 86px” item_padding_480_600=”43px 3% 86px” item_padding_480=”43px 3% 86px”][vc_column_text css=””]<\/p>\n

Questions and<\/h6>\n

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ANSWERS<\/h4>\n

[\/vc_column_text][vc_empty_space height=”20px”]<\/i><\/span>[vc_empty_space height=”20px”][vc_column_text css=””]<\/p>\n

We are happy to answer the most frequently asked questions. <\/span><\/p>\n

Is your question not listed or would you like to know something else? <\/span><\/p>\n

Please contact us, we will be happy to help you!<\/span><\/p>\n

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\r\n\r\n\t \r\n Can I order jewelry as an end consumer? <\/span>\r\n<\/span>\r\n\r\n \r\n <\/span>\r\n <\/span>\r\n <\/span>\r\n<\/span>\r\n<\/h5>\r\n
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Livinci sells exclusively to resellers.<\/span><\/p>\n

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\r\n\r\n\t \r\n I have already created an account, but I still cannot order. <\/span>\r\n<\/span>\r\n\r\n \r\n <\/span>\r\n <\/span>\r\n <\/span>\r\n<\/span>\r\n<\/h5>\r\n
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We need to check whether you are really an entrepreneur. Once the check is successfully completed, you can place an order.<\/span><\/p>\n

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\r\n\r\n\t \r\n Is there a minimum order value? <\/span>\r\n<\/span>\r\n\r\n \r\n <\/span>\r\n <\/span>\r\n <\/span>\r\n<\/span>\r\n<\/h5>\r\n
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Yes, the minimum order size is \u20ac50 plus VAT and shipping.<\/span><\/p>\n

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\r\n\r\n\t \r\n Do you have a showroom? <\/span>\r\n<\/span>\r\n\r\n \r\n <\/span>\r\n <\/span>\r\n <\/span>\r\n<\/span>\r\n<\/h5>\r\n
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We have an exhibition at our company headquarters. Please note that this can only be visited by appointment. Appointments can be made at info@livinci.eu or 05921-879177.<\/span><\/p>\n

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\r\n\r\n\t \r\n Is VAT included in the prices? <\/span>\r\n<\/span>\r\n\r\n \r\n <\/span>\r\n <\/span>\r\n <\/span>\r\n<\/span>\r\n<\/h5>\r\n
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Since we are a wholesaler, all prices are exclusive of VAT. If you need to pay VAT, you will see this in your shopping cart where it will be added.<\/span><\/p>\n

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\r\n\r\n\t \r\n What is the delivery time of my order? <\/span>\r\n<\/span>\r\n\r\n \r\n <\/span>\r\n <\/span>\r\n <\/span>\r\n<\/span>\r\n<\/h5>\r\n
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We aim to ship orders received and paid for before 2 p.m. on the same working day. Orders placed later, on weekends or on public holidays will be shipped the next business day.<\/span><\/p>\n

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\r\n\r\n\t \r\n How will my order be shipped? <\/span>\r\n<\/span>\r\n\r\n \r\n <\/span>\r\n <\/span>\r\n <\/span>\r\n<\/span>\r\n<\/h5>\r\n
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Your order will be sent via parcel service. If it is not possible to deliver your package, you will receive a notification from the courier with instructions for a new delivery date.<\/span><\/p>\n

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\r\n\r\n\t \r\n Can I have my order delivered to a different address? <\/span>\r\n<\/span>\r\n\r\n \r\n <\/span>\r\n <\/span>\r\n <\/span>\r\n<\/span>\r\n<\/h5>\r\n
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Of course! Please enter the delivery address in your order.<\/span><\/p>\n

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\r\n\r\n\t \r\n I made a mistake with my order. What can I do? <\/span>\r\n<\/span>\r\n\r\n \r\n <\/span>\r\n <\/span>\r\n <\/span>\r\n<\/span>\r\n<\/h5>\r\n
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You are personally responsible for providing the correct information. But you are welcome to contact our customer service at info@livinci.eu. We will then check how we can come to a solution. Or by phone at 05921-879177.<\/span><\/p>\n

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\r\n\r\n\t \r\n Can I use Livinci's photos? <\/span>\r\n<\/span>\r\n\r\n \r\n <\/span>\r\n <\/span>\r\n <\/span>\r\n<\/span>\r\n<\/h5>\r\n
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\r\n [vc_column_text css=””]After consultation with us, you are welcome to use our product images. Please send us a request with a link to your website or social media account.[\/vc_column_text] <\/div>\r\n<\/div><\/div>[vc_empty_space height=”62px”][\/vc_column][\/vc_row][vc_row row_type=”parallax” parallax_content_width=”in_grid” text_align=”center” full_screen_section_height=”no” css=”.vc_custom_1717694652833{margin-top: -30px !important;background-image: url(https:\/\/www.livinci.eu\/wp-content\/uploads\/2020\/06\/Achtergrond.jpg?id=337) !important;background-position: 0 0 !important;background-repeat: repeat !important;}” background_image=”297″ anchor=”interessiert”][vc_column width=”1\/6″][\/vc_column][vc_column width=”2\/3″][vc_row_inner row_type=”row” type=”full_width” text_align=”center” css_animation=””][vc_column_inner][vc_empty_space height=”50px”][vc_single_image image=”569″ img_size=”full” alignment=”center” qode_css_animation=””][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”50px”][qode_elements_holder number_of_columns=”one_column” custom_class=”opacity-50″][qode_elements_holder_item vertical_alignment=”middle” horizontal_alignment=”center” advanced_animations=”no” item_padding=”0px 50px 10px 50px” item_padding_1280_1440=”0px 50px 10px 50px” item_padding_1024_1280=”0px 50px 10px 50px” item_padding_768_1024=”0px 50px 10px 50px” item_padding_600_768=”0px 50px 10px 50px” item_padding_480_600=”0px 50px 10px 50px” item_padding_480=”0px 50px 10px 50px” background_color=”#ffffff”][vc_empty_space height=”20px”][vc_column_text css=””]<\/p>\n

Sell our jewelry too!<\/span><\/strong><\/h4>\n

[\/vc_column_text][vc_empty_space height=”20px”][vc_column_text css=””]If you would like to receive further information or have any questions, please leave your details here! We will contact you as soon as possible.[\/vc_column_text][vc_empty_space height=”20px”][vc_empty_space height=”20px”]\n

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